Return and Refund Policy - Where Work Meets Lifestyle

Last Updated: May 5, 2025

Thank you for shopping with Inwhented. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help. Please review our return and refund policy below for more details on how to return or request a refund for your purchase.

1. Overview

This Return and Refund Policy applies to both physical and digital products sold through our website. We are committed to ensuring our customers are satisfied with their purchases and offer returns and refunds under certain conditions. However, please note that products sold through affiliate links or products not owned or branded by Inwhented are subject to the return and refund policies of the respective affiliate partners.

2. Eligibility

To be eligible for a return or refund, the following conditions must be met:

Timeframe: Return requests must be made within 14 days from the date of delivery.
Item Condition: The item must be unopened, unused, and in original packaging (if applicable). Products that have been used, opened, or altered cannot be returned.

If your product is defective or damaged upon arrival, exceptions to these conditions may apply. Please reach out to us as soon as possible in such cases.

3. Digital Products

Digital products (such as downloadable content, software, or e-books) are typically non-refundable due to the nature of the product.

However, refunds may be considered in the following situations:

The product is broken or corrupt and cannot be used.
A duplicate purchase was made accidentally.

Please contact us if you encounter any issues with your digital products.

4. Refund Process

To initiate a refund or return, please follow these steps:

Contact Us: Send a request via the contact form or email us at admin@inwhented.com.
Information Required: Include the following details in your request:
- Order Number.
- Reason for Return or Refund.
- Proof of Purchase (such as the receipt or order confirmation email).

Once we receive your request, we will review it and inform you of the next steps. For products sold through affiliate links or not owned by Inwhented, we will direct you to the relevant affiliate or product vendor’s return and refund policy.

5. Processing Time

Refund requests will be processed within 5 to 10 business days after approval. Please note that the processing time may vary depending on the complexity of the request.

6. Shipping Returns (If Applicable)

If you are returning a physical product, you will be responsible for the return shipping costs unless the product is damaged or defective upon arrival.

Return Shipping Costs: The customer is responsible for paying the return shipping fees, unless the return is due to an error on our part (e.g., incorrect or defective item).
Shipping Charges: Shipping charges for the original order are non-refundable, unless the return is due to a mistake on our end.

If the product was damaged during shipping, we will assist you with the return and cover the return shipping costs.

7. Affiliate Products and Third-Party Vendors

For products that are sold through affiliate links or are not owned or branded by Inwhented, the responsibility for returns, refunds, and exchanges lies with the affiliate partner or the third-party vendor. You will need to follow the return and refund policy of the affiliate partner or vendor.

We encourage you to read their individual return policies before making a purchase. If you need assistance contacting the relevant affiliate partner, feel free to reach out to us at admin@inwhented.com. and we will guide you accordingly.

8. Exchanges

We do not offer direct exchanges. However, if you wish to exchange a product, you can return the original item and place a new order for the desired item. Please follow the same return and refund process outlined above for the return.

9. Late or Missing Refunds

If you have not received your refund after the processing time:

Check Your Bank Account: Sometimes refunds may take longer to appear in your account due to bank processing times.
Contact Us: If you still have not received your refund, please contact us at admin@inwhented.com with your order details.

We will work with you to resolve any issues.